Amazon Set To Compensate Its Prime Members
Amazon will be refunding all of its Prime members who paid for online videos after the service went down for its television sets.
Amazon Inc. is once again back with cool benefits for its Prime member. As Mirror reported, the firm is offering its customers free extensions of their Prime memberships as well as they will be compensated for all the videos that were purchased when the service of Prime video went down for those with certain TV models. Viewers who used to log in to watch their favorite shows were left to watch the spinning screen only for minutes due to service being down.
Sources suggest that the Prime Video service has no issues but the problem which is found is the ‘compatibility issue’ with several models of Sony Bravia and Samsung TVs. The news came from the customer services who informed the account holders regarding this issue. Amazon Prime members were quite furious with this but Amazon has said to make up to these customers. According to one Prime member, “We first noticed a problem when our daughter wanted to watch Peppa Pig on Saturday. We selected the programme but the screen just spins. She was not impressed. We assumed it was our internet connection and perhaps it would right itself if we rebooted the router.”
The customers started to express their anger on Twitter social media network where they tweeted regarding the service being down particularly for their Samsung or Sony television set. Few customers contacted Amazon directly to come up with a solution to fix this. One of the customers was provided with a list of instructions to resolve this issue but none of the methods worked. The customer was named Naomi White. The lady customer was later responded by Amazon representative that they are not sure if it will be fixed. Her complain was, “Can't sign into my Amazon Prime on TV.Got message saying App upgraded.Won'tept sign in details.Have Sony Bravia.FED UP(sic)”
According to Liliputing.com, it is believed that the firm has discontinued the support for a number of older smart TVs as recent as of 2011. These also included models from LG, Samsung, and Sony.
Amazon officials wrote in an email, “We're writing to let you know that the Amazon Video app will no longer be available on your 2009 and 2010 Samsung TV after September 14, 2015. This means you won't be able to stream movies and TV shows directly from the Amazon Video app on your 2009 and 2010 Samsung TV”. For this matter, the online retailer wants to refund its Prime customers with one way or another.